True Lipz

Shipping Info

Shipping Options and Pricing

Method

Processing Time
(Mon-Fri)

Transit Time

Cost

Orders over $50
Standard (USPS) shipping

1-2 days

2-6 days

FREE

Orders over $100
Express (FedEx) shipping

1-2 days

3 days

FREE

Standard (USPS)

1-2 days

2-6 days

$7.40

Express (FedEx)

1-2 days

3 days

$12.95

Overnight (USPS)

1-2 days

1 day

$24.95

Canada

Please contact us

 

 

International

Please contact us

 

 


Shipping Policy and Restrictions

All orders will be processed upon receipt.  Please allow 1-2 days for processing (business days only). Orders are shipped on business days only (Monday-Friday, excluding federal holidays) and can only be sent to one shipping address per order. To send to multiple addresses, please place separate orders for each address. 

Shipping delays may occur during the holiday season due to high order volume. See above chart for details on all shipping options. 

We reserve the right to update, change or replace shipping information by posting updated information to our website. We reserve the right to cancel or modify any order.  

APO/FPO Addresses, Alaska, Hawaii and U.S. Territories

Orders being sent to these addresses must be shipped via Standard USPS delivery. Express and Overnight shipping options are not available.  

PO Boxes

We regret that we cannot ship to PO Boxes, you must use a physical street address.

Canada and International Locations

Please contact us at 917-257-7454 or email us at info@truesciencecosmetics.com if you wish to place an order outside of the United States. 

Order Confirmation/Tracking

All orders will receive a confirmation email when the order is received. An email with a tracking number where available will be sent once the order is shipped. 

Returns

We want you to love your true lipz! If you are not completely satisfied with your purchase for any reason, please email us at info@truesciencecosmetics.com and we will instruct you on how to return it for a full refund. We accept returns for up to 14 days after the date of delivery.  We do not provide return labels. The cost of shipping on return items is at the customer’s expense. Please pack your return in a well-padded envelope or box to prevent damage in transit.

Refunds are issued within 5-10 business days after receipt of the return package. You will receive an email confirmation when your return is processed.

Returns can be mailed to:

True Science Cosmetics, LLC.
P.O. Box 162
Greenvale, NY 11548

Exchanges

We honor exchanges for up to 14 days after the date of delivery. Please email us at info@truesciencecosmetics.com and we will instruct you on how to exchange your purchase. The cost of shipping back the original items for exchange is at the customer’s expense. We will cover the cost of Standard shipping for the newly exchanged items. Please pack all the items you wish to exchange in a well-padded envelope or box to prevent damage in transit and send them to the following address:

True Science Cosmetics, LLC.
P.O. Box 162
Greenvale, NY 11548

Shipping Errors

If you received an incorrect item, please contact us at 917-257-7454 or email us at info@truesciencecosmetics.com. true lipz is not responsible for additional shipping charges if customer inputs an incorrect shipping address during the ordering process. 

Damaged Items

Please inspect your order upon receipt for any damage that may have occurred during shipping. It is normal for the box to show some wear, but if damage has occurred to the item(s) in your shipment, please contact us at 917-257-7454 or email us at info@truesciencecosmetics.com. Please provide us with your order number, email address, shipping address and phone number. Please retain the original box, packing materials and damaged items in the event we need to provide them to the carrier as proof of damage during transit.

For more information or questions, please email us at info@truesciencecosmetics.com or call us at 917-257-7454, Monday-Friday from 8am-5pm EST. 

 

True Science Cosmetics, LLC: A Women-Owned Enterprise
No Animal Testing